Terms of Service

You can place orders through our website. Retail orders are processed automatically after payment. Wholesale orders are reviewed by our sales team; for large volumes we may contact you to confirm quantity, price, and availability before dispatch. Order quantities, prices, and availability are those shown on the product page at the time of ordering.

All prices are in Iranian Toman and include VAT unless stated otherwise. Online orders are settled through the ZarinPal secure payment gateway at checkout. For wholesale orders, settlement is by bank transfer to the company account, and goods are dispatched after the payment is confirmed. A proforma invoice can be issued on request.

Goods are shipped by freight carrier (باربری) such as Tipax, or by pas-kera (پس‌کرایه) for heavy loads, and by courier within Isfahan. Shipping cost and estimated delivery time are calculated at checkout and depend on your city and the weight of the order. Delivery times are estimates only; delays caused by the carrier are outside our control.

Inspect the cargo at the time of delivery. If the cargo shows damage or shortage, record it on the carrier's delivery slip (بارنامه) in the presence of the driver and notify us immediately.

If goods arrive damaged or defective, notify us within 48 hours of delivery with photos of the damaged goods and the delivery slip. If the claim is accepted, we will replace the goods or refund their price. Claims reported after 48 hours, or for damage that occurred after delivery, are not accepted. Returns for reasons other than damage (such as change of mind) are not accepted for wholesale orders unless agreed in advance.

You are responsible for providing a correct delivery address and phone number and for receiving the cargo. Ghaem Plastic is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

For questions, complaints, or claims, contact our warehouse or support team. Contact details are listed on the Contact page.